Refund Policy

Review before you buy

You can watch your whole tribute — with your photos, words and music — for free, as many times as you like, before purchasing. Please check it carefully, including names, dates and spelling. Your finished video is created from exactly the version you purchase, and a purchased tribute is final and can’t be edited.

When we refund

Refunds are handled case by case. We normally give a full refund when:

• you were charged more than once for the same tribute;
• your finished video has a technical defect that we aren’t able to correct; or
• we aren’t able to successfully produce or deliver the video you purchased.

If your video hasn’t been delivered within 72 hours of your purchase, you may ask for a full refund. If we find sooner that your video can’t be produced, we’ll refund you without waiting.

If you bought by mistake and tell us promptly, we may be able to refund you — this is at our discretion.

When we may not refund

We may decline a refund request:

• because you changed your mind after your video was delivered;
• for mistakes or content that were visible in the preview you approved — for example, a spelling mistake or a photo you meant to leave out;
• if the request is made more than 14 days after purchase.

How to ask for a refund

Please contact us and choose “A refund request”, or email contact@easymemorialvideos.com, normally within 14 days of your purchase. Please include the email address you used to pay, your loved one’s name as shown in the tribute, and what went wrong. We typically respond within 1 business day. There is no automatic or self-service refund; every request is reviewed by a person.

What happens when a refund is made

• We refund the full amount you paid, to your original payment method, through our payment processor, Stripe. We don’t offer partial refunds.
• Access to the download ends straight away, and the finished video is deleted.
• The tribute doesn’t reopen for editing.
• Your bank or card issuer usually takes about 5–10 business days to show the refund on your statement. That timing is controlled by them, not by us.

Payment disputes

If something isn’t right, please contact us before disputing a payment with your bank — we can usually help more quickly. While a payment dispute is open, we may suspend access to the video.